Frequently asked questions

Questions about Selling

What percentage do I make of my sales?


Consignors keep 60% of their total sales. If consignors choose to work at the sale, they earn an additional 5% for every shift up to a max of 75%.




Is there a fee for participating?


There is a one time fee of $15 to participate in each Moo La La Boutique Sale. This fee is to be paid at the time of Registration and is non refundable




Will the money be worth my time?


It depends on how many and what type of items you bring. The more higher-end, larger items you bring the more money you can make. Consignors, on average, sell approximately 70% of their items. Price low- sell all, price high- sell less. Consignors earn 60% of your total sales minus the $15 consignor registration fee that is paid upfront helping with the costs of building rental, advertising, fliers, racks and displays, and sale equipment. Your earnings will be sent to you within 1 week of the close of the sale via Paypal.




Where can I get hangers? Do I get them back at the end of the sale?


Local dry cleaners, Target, WalMart, Kmart and dollar stores are great places to find inexpensive hangers. We suggest using wire hangers because of the ease of pinning the items onto the hanger. All items are sold WITH the hanger at the sale. Hangers are usually available at Kid Swap Restore (located in Redlands). Contact them directly to inquire if they are available.




Where do I buy white cardstock for the tags?


Walmart, Staples, Officemax, Michael’s and Joann’s are all places that carry cardstock. Don’t forget to bring a coupon to the craft store!




How do I prep and tag my items?


Please refer to our ITEM PREPARATION/TAGGING GUIDE for detailed instructions.




How do I price my items


A general rule of thumb is to price them around 30% of the original price. The condition of the item will generally raise or lower this figure. Ask yourself “What is the most that I would pay for this?”




Where are my unsold items donated after the sale if I choose to donate?


Every sale we choose organizations that assist our local communities and align with our values. We are always searching for charities to benefit from our consignor’s generosity. If you know of a organization that could benefit from the donation of children’s items, please CONTACT US.




When and how do I get paid?


You can expect to receive your earnings within one week after the close of the sale. We issue payments via PayPal to insure everyone receives their money and doesn’t lose their check. Please be sure that we have the correct PayPal email on file that is linked to a verified PayPal account to make the payment seamless.





Questions about Shopping

I'm not ready to sell anything, can I shop early before the public?


Tickets are available for purchase to the public for our Pre Moo Presale days, just pick a shopping time and ticket that fits your schedule and budget. If you prefer to wait for the free admission days, feel free to stop in during sale hours Thursday-Saturday!




What forms of payment do you accept?


We will accept Visa, Mastercard, American Express and of course cash. No checks, please.




Can I bring my kids to shop?


Because of the atmosphere we have for our pre-sale events, we discourage bringing children unless they are in a stroller, baby carrier or sling. Children are allowed at the public sale events but we ask you kindly to keep an eye on them while you are shopping. Children that are not being closely monitored by their parents will be asked to leave. All of Moo La La’s inventory belong to our consignors- we want to ensure that they are safe in our care and not damaged.




What if I find a big item that is too big to carry around while I shop?


We will have a holding area and allow you to hold an item for one hour while you shop. We don’t want you to miss out on a great find, but also want to be sure that if you change your mind that we are able to get it back on the sales floor as soon as possible! We will also have claim ticket tags on large items where you can just tug off the bottom portion, pay for it at check out and we will assist you in obtaining the item. Changed your mind? No problem, just give the tag back to us and we will reattach it!




Can we try on clothing?


Unfortunately, we do not have accommodations for changing rooms. We suggest that you determine your child’s size before you come to the sale. We will not allow any trying on of clothing at our events.




What is your return policy?


All sales are final so please thoroughly inspect all items prior to purchasing. We want you to be 100% happy with your purchase! We do inspect items at drop off, but can have some missed mistakes. Please double check your items so you know you are getting a great deal. We do have inspection stations where you can open items with a Moo Crew Worker and we can help put it back together correctly.